Omolade S.

Key Skills

Software

Don't disclose

Other

Top Subject Matter

Digital platform usability (UX testing) and AI evaluation-style prompt/response assessment

Customer support communication and tone/quality assessment

Customer support troubleshooting via written communication

Top Data Types

Text

Top Task Types

Emotion Recognition

Classification

Freelancer Overview

Freelance Usability Tester (Independent) — AI Training Specialist-style platform evaluation duties. Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose and Other. Education includes Bachelor of Science, Obafemi Awolowo University (2020) and Air Ticketing and Reservation Certification, Universal School of Aviation (2020). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Emotion Recognition.

Labeling Experience

Freelance Usability Tester (Independent) — AI Training Specialist-style platform evaluation duties

Don't discloseText

Conducted rubric-based digital platform evaluation by writing structured reports on identified UX issues and software bugs.• Applied annotation-style guidelines to assess user flows and flag edge cases.• Produced consistent, high-quality written assessments aligned with defined criteria.• Delivered findings in a structured format suitable for downstream decision-making by teams.

2025 - Present

Customer Support & Creative Lead (Self-Employed) — written interaction evaluation and feedback-quality communication

OtherTextEmotion Recognition

Provided customer support via chat and email by crafting empathetic, context-aware written responses.• Managed 100+ written interactions while maintaining a 100% positive feedback rating.• Addressed complex edge-case questions with precise and nuanced judgment.• Maintained tone consistency at scale, reflecting behaviors used in LLM preference and quality evaluation.

2022 - Present

Customer Support Representative (MyShape Screen Protector) — written guidance and issue resolution

OtherTextClassification

Delivered tailored written guidance and technical support in a screen protector customer support role.• Achieved first-contact resolution consistency through clear, accurate written responses.• Interpreted user issues and provided appropriate solutions via messaging.• Ensured responses were aligned with product and troubleshooting needs.

2020 - 2021

Education

Work History