Oma

Key Skills

Software

Clickworker

Axiom AI

AWS SageMaker

CVAT

CrowdSource

Diffgram

Top Subject Matter

Legal Services & Contract Review

Regulatory Compliance & Risk Analysis

Legal Research & Document Analysis

Top Data Types

Document

Text

Top Task Types

Text Generation

Object Detection

Transcription

Data Collection

Prompt + Response Writing (SFT)

Freelancer Overview

Customer Care Representative and Designer. Brings 14+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Bachelor of Science, Le Citoyen University (2011). AI-training focus includes data types such as Document and labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Care Representative and Designer

DocumentEntity (NER) Classification

As a Customer Care Representative and Designer, you supported customers while also contributing design work. You ensured customer satisfaction by handling inquiries, resolving complaints, and providing accurate product information. You worked with CRM tools to document interactions and use customer feedback to improve service and product decisions. • Provided prompt customer support via phone, email, and live chat • Resolved customer complaints and escalations to positive outcomes • Maintained product knowledge of offerings, features, and promotions • Documented cases in the CRM and reported feedback to management

2019 - Present

Education

Work History