Customer Service Representative
Customer Service Representative delivering support via phone, chat, and social media channels. You resolved complaints and maintained customer interaction records to support order tracking and customer relationship management. You used strong product knowledge and accurate order processing to drive customer satisfaction and reduce recurring issues. • Provided prompt issue resolution across phone, chat, and social media to achieve 95% CSAT • Resolved customer complaints and helped reduce recurring issues by 50% to improve loyalty • Processed customer orders accurately across call and chat channels, increasing order volume and revenue • Maintained detailed customer records using CRM systems to support tracking and relationship management
2023 - 2023