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OLUWATOBILOBA MARY KAPO 5, Shanu Lane, Ogunbekun Street, Ladi-Lak, Shomolu, Lagos, Nigeria +234 909 230 6537 | +234 903 305 6184 [email protected] PROFESSIONAL SUMMARY Customer-focused professional with over two years of experience in analysing customer behaviour, resolving complex issues, and improving service delivery. Adept at leveraging customer data and feedback to drive insights and enhance decision-making. Transitioned into Data Analysis with hands- on experience in data collection, cleaning, validation, and interpretation. Proficient in Excel, Power BI, and Python, with a strong ability to translate data into actionable insights. WORK EXPERIENCE Loan Recovery Officer Blue Ridge Microfinance Bank – Lagos, Nigeria November 2025 – Present Analysed customer repayment behaviour to support recovery strategies. Maintained accurate and structured financial data records. Negotiated repayment plans based on customer financial insights. Monitored loan performance and identified repayment trends. Junior Data Analyst Customer Focus Solution – Lagos, Nigeria July 2024 – September 2025 Extract, clean, validate, and analyse datasets to support strategic decision-making. Conduct exploratory data analysis to identify trends and performance patterns. Develop Excel-based dashboards and reports for data visualisation. Identify inefficiencies and recommend data-driven improvements. Customer Service Analyst Konfluence Associate – Lagos, Nigeria Sept 2023 – May 2024