Oluwasolape A.

Key Skills

Software

Don't disclose

Clickworker

Data Annotation Tech

Labelbox

OneForma

Mercor

Mindrift

Micro1

Remotasks

Toloka

Telus

Other

Top Subject Matter

Customer support communications quality and compliance validation

Research datasets and data quality assurance

Customer record verification and quality assurance

Top Data Types

Text

Document

Image

Top Task Types

Data Collection

Classification

Object Detection

Question Answering

Text Summarization

Evaluation/Rating

Freelancer Overview

Customer Support Analyst (AI/data quality style evaluation and feedback on customer interactions). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose and Google Workspace. Education includes Bachelor of Science, Ekiti State University. AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Customer Support Analyst (AI/data quality style evaluation and feedback on customer interactions)

Don't discloseText

Provided customer-interaction quality review by checking for accuracy, consistency, and compliance with service standards. Evaluated communication quality and identified trends to improve outcomes and ensure data integrity. Maintained detailed documentation of reviewed items to support evidence-based issue resolution.• Reviewed and validated customer interaction information for correctness and policy alignment.• Assessed communication quality and consistency across large volumes of records.• Identified patterns in customer interactions to guide improvements.• Documented findings to maintain audit-ready data integrity.

2023 - Present

Research & Data Operations Assistant

TextData Collection

Conducted research and data operations involving collection, validation, verification, and analysis of information from multiple sources. Performed quality checks to ensure collected data met required standards for downstream reporting and decisions. Produced reports and maintained accurate documentation for project activities.• Collected and validated data across multiple data sources.• Performed verification and quality checks on research datasets.• Identified patterns and insights from processed data.• Maintained documentation and reporting artifacts for operations.

2022 - 2023

Administrative & Customer Support Officer

Don't discloseText

Managed customer records and performed information verification with quality assurance reviews. Categorized and monitored issues using structured workflows to maintain consistent record quality. Ensured accurate service documentation and issue-tracking outputs for resolution processes.• Verified information in customer records for correctness.• Conducted quality assurance checks on service documentation and issue-tracking entries.• Used structured categorization workflows to monitor and resolve issues.• Maintained consistent documentation to support data accuracy.

2020 - 2021

Education

Work History