Technical Support Associate at NotchHR (formerly MyXalary)
Diagnosed, troubleshot, and resolved system-related issues across payroll, attendance, leave management, employee self-service, and performance management modules. Logged, tracked, escalated, and monitored technical issues using Azure DevOps while maintaining accurate documentation and follow-up communication. Performed regression and functional testing after fixes and updates to verify system stability and prevent recurring issues. • Reproduced and investigated bugs in coordination with QA and developers • Ensured fixes were properly validated before deployment • Managed issue lifecycle in Azure DevOps with clear documentation • Conducted regression and functional checks post-update