Oluwanifemi N.

Key Skills

Software

Other

Top Subject Matter

Health & Biomedical (clinical/physiology terminology used in copy)

Consumer/E-commerce product descriptions

Customer communications

Top Data Types

Text

Top Task Types

No task types listed

Freelancer Overview

Founder & Content Lead — Mofe Eyewear (content evaluation for product listings and marketing copy). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other, Internal, and Proprietary Tooling. Education includes Bachelor of Science, Olabisi Onabanjo University (2025). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Founder & Content Lead — Mofe Eyewear (content evaluation for product listings and marketing copy)

OtherText

Evaluated and validated written product and marketing content for accuracy, tone, and audience fit for e-commerce publication. Performed quality checks on translated product listings to ensure they matched Nigerian customer expectations and maintained brand consistency. Applied consistent guidelines to identify clarity issues, logical gaps, and any factual concerns before publishing. • Accuracy, clarity, and tone evaluation • RLHF-style content judging and rating (quality assessment) • Translation adaptation quality checks • Platform-specific written content readiness review

2025 - Present

Customer Service Virtual Assistant — Yellow Box Bar (response quality evaluation and structured customer record keeping)

Text

Evaluated and assisted with high-volume written and verbal customer communications by checking tone, accuracy, and appropriateness of responses. Followed detailed operational standards for handling customer inquiries and maintaining consistent quality. Ensured accurate documentation of logistics and customer records to support correct resolution of issues. • Response tone and accuracy checks • Appropriateness validation per customer context • Structured documentation in Excel/CRM • Escalation handling through careful reading

2024 - 2025

Customer Service Officer — Chella Cosmetics (written response quality evaluation)

Text

Performed written communication review to ensure responses were accurate, appropriately toned, and suitable for customer context across multiple channels. Exercised instruction-following by applying response standards and using internal documentation to guide correct handling of customer requests. Maintained structured customer and order/logistics data alongside quality checks in a high-volume environment. • Tone and appropriateness evaluation • Accuracy verification for customer replies • Documentation-backed response correctness • Escalation resolution through careful reading

2022 - 2023

Education

Work History