Oluchi M.

Key Skills

Software

Other

Top Subject Matter

Customer support and conversational content quality

Online community moderation

AI Data annotator

Top Data Types

Text

Document

Image

Top Task Types

Object Detection

Classification

Segmentation

Question Answering

Evaluation/Rating

Freelancer Overview

At Teleperformance I assessed and interpreted customer queries to provide timely, contextual responses. This job has provided me with a great foundation in text-based interaction analysis, communication pattern recognition, and attention to detail under strict guidelines. I also recently helped a friend with an AI image annotation project, so I have hands-on experience with visual data tagging in addition to my text experience. I am very detail-oriented which means I am good at catching the subtle edge cases that keep training datasets clean and high quality.

Labeling Experience

Customer Support Specialist (Chat/Support interaction evaluation) — Teleperformance

OtherText

Provided evaluation and quality checks of high volumes of text-based customer interactions to ensure clarity, consistency, and correctness. Used live chat and ticketing workflows to interpret user questions and deliver accurate, context-aware responses. Helped improve downstream resolution efficiency by identifying issue patterns and categorizing customer problems. • Reviewed and assessed customer message content for correctness and quality. • Categorized recurring issues based on observed patterns. • Responded to customer queries using structured guidelines. • Maintained updated customer records and ensured consistent service delivery.

2025 - Present

Education

Work History