Founder & Manager — TobyConnect (Tobikonnect) — remote platform operations with structured text handling
Managed a subscription-based digital services platform and handled user inquiries while supporting operational processes that involve collecting and organizing user-provided information. Ensured timely responses to maintain service quality and support. Coordinated customer support activities in a way that supports data readiness for downstream AI/data use. • Collected and organized user inquiry information • Supported service workflows requiring structured text handling • Maintained high responsiveness and service reliability • Coordinated support operations in a remote environment