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Freelancer Overview
OLAWALE AYO Remote Customer Support Specialist +234 805 620 7792 | [email protected] | Abuja, Nigeria | Available: Full PST Hours PROFESSIONAL SUMMARY Client-focused professional with a BSc in Economics and 8+ years of experience as a construction contractor — a role built entirely on communication, trust, and resolving problems fast. Throughout his career, Olawale has been the first point of contact for clients, managing expectations, handling complaints, and ensuring every project delivered a positive outcome. Transitioning into remote customer support, he brings the same dedication, professionalism, and calm-under-pressure mindset, backed by full proficiency in Google Suite, Microsoft Office, leading CRMs, and collaboration tools. Fast-typing, tech-savvy, and fully available on PST hours with a stable, dedicated home workspace. CORE COMPETENCIES PROFESSIONAL EXPERIENCE Independent Construction Contractor Abuja, Nigeria | 2016 – Present Served as the sole client-facing representative across all active projects — handling enquiries, providing progress updates, and resolving concerns promptly and professionally. Consistently resolved client complaints and on-site disputes by listening carefully, identifying root causes, and delivering solutions that maintained trust and long-term relationships. Coordinated teams of subcontractors, suppliers, and vendors simultaneously — managing schedules, deadlines, and expectations across multiple stakeholders at once. Maintaine