Email Marketing Manager (CRM & Lifecycle)
Led CRM and email marketing strategy for a corporate wellness brand, owning lifecycle and automation programs to drive measurable engagement and retention. Improved campaign effectiveness through segmentation, A/B testing, and continuous performance optimization using key email KPIs. Ensured regulatory compliance and implemented best practices while integrating email with CRM and other digital channels. • Developed and executed end-to-end email campaigns and automated lifecycle workflows • Performed segmentation and A/B testing to increase engagement metrics • Monitored KPIs and managed compliance requirements for email messaging • Coordinated CRM integration and cross-channel setup to support retention goals