Data Analyst (Driver Quality)
Data Analyst for driver quality, focused on measuring and improving marketplace performance through KPI analysis and automation. Analyzed large ride datasets weekly to identify performance drivers, quality issues, and behavioral patterns. Used SQL, spreadsheets, and dashboarding tools to deliver actionable insights and standardized monitoring across teams. • Performed KPI performance analysis on ride records using SQL and spreadsheets to improve completion rates • Developed SQL-derived queries to aggregate, filter, and transform driver behavioral datasets • Built automated dashboards tracking cancellations, ratings, and incident frequency to reduce manual reporting • Implemented driver risk segmentation models to reduce repeat low-rating incidents