Customer Care / Online Store Support (Ighomall Online Store)
Supported online store operations by monitoring and handling customer messages, questions, and requests that require reviewing and judging textual inputs for resolution. Tracked orders and maintained accurate customer records, ensuring information consistency during fast-paced customer interactions. Assisted customers in making purchasing decisions by interpreting needs from message content and responding appropriately. • Managed customer chats and inquiries professionally • Processed and tracked customer orders • Maintained records and updated customer information • Resolved issues and escalated concerns when necessary