Obaid

Key Skills

Software

No software listed

Top Subject Matter

Bilingual customer support language evaluation (English/Hindi)

Text-based customer support troubleshooting with quality-focused communication

Top Data Types

Text

Top Task Types

No task types listed

Freelancer Overview

Customer Support Specialist (Remote Support) — language/text evaluation for QA of customer communications. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Support Specialist (Remote Support) — language/text evaluation for QA of customer communications

Text

Provided text-based quality evaluation and correction of user-facing outputs to ensure polite, accurate, and culturally natural language patterns in high-volume customer support. Used bilingual English/Hindi proficiency to validate and refine message text for clarity and compliance with communication guidelines. Performed ongoing review-oriented checks as part of delivering consistent language quality to customers. • Evaluated chat/email text outputs for politeness, accuracy, and cultural naturalness • Corrected and rephrased responses to align with communication standards • Supported high-volume workflows while maintaining language quality • Ensured organized handling of digital text data during review and resolution

2023 - 2024

Customer Support Associate (Office Operations) — quality-focused support communications

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Handled front-line customer communications and managed ticket queues with a focus on accurate issue understanding and response quality. Diagnosed user account problems and troubleshot issues following established communication guidelines, ensuring clear and effective bilingual guidance when needed. Contributed to consistent user assistance through careful review of customer queries and responses. • Managed ticket queues and front-line customer query handling • Diagnosed and troubleshot user account issues through text-based communication • Followed communication guidelines to maintain response quality • Collaborated in a team environment to resolve user concerns effectively

2022 - 2023

Education

Work History