Call Center Representative (data entry and workflow information handling) at Akwa Ibom State Health Insurance Agency (AKSHIA)
In this role, you handled inbound client information and recorded details necessary for insurance workflow processing. You also compiled and updated data used for approvals and referral handling. Additionally, you performed data entry tasks in spreadsheets to maintain accurate records. • Received calls, complaints, and provided feedback based on collected information • Approved referrals and pre-authorization codes for hospitals and health centers • Performed spreadsheet-based data entry and record maintenance • Coordinated client intake by introducing insurance packages and capturing required details