Nizami A.

Key Skills

Software

Appen

Top Subject Matter

No subject matter listed

Top Data Types

Text

Document

Top Task Types

Segmentation

Classification

Text Generation

Text Summarization

Evaluation/Rating

Computer Programming/Coding

Data Collection

Freelancer Overview

Professional Summary Salesforce and CRM Platform Expert with 8+ years of experience managing CRM optimization, automation, data quality, and platform governance across enterprise environments. Proven ability to manage complex Salesforce and Gainsight ecosystems, support 1,000+ users, modernize legacy automation, and deliver AI-enabled agents & workflows that improve operational efficiency and customer insight. Skilled in translating business needs into scalable CRM solutions across Sales, Service, Experience Cloud, and integrated platforms. Areas of Expertise CRM Management, Agentic AI Solution Architect, Python Programming, SQL, Workflow Design, LangGraph, RAG n8n, Hugging Face, GitHub, Multi-LLM/Agent Orchestration & API Integration, OpenAI Agents SDK, MCP, Business Requirements Gathering, Business Process Optimization, Customer Service AI Solutions, Release Management and Assessment, Client Portal Management, Data Quality Management, Data Migration, Data Cleansing, Backup and Recovery Coordination, Reporting and Dashboarding, Knowledge Management, Cross-Functional Application & Process Support, Risk Analysis

Education