Niti A.

Key Skills

Software

No software listed

Top Subject Matter

Customer service & CX

E-commerce & retail

Telecom & digital services

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

I am a Canada-based technology and customer experience professional with 6+ years of experience across e-commerce, telecom, and CRM-driven environments. I hold a Bachelor of Science in Electronics and Computer Engineering Technology, which gives me a strong foundation for evaluating AI outputs in technical, product, and business domains. As an AI trainer and data annotator, I bring real-world expertise in areas that AI models are actively being trained on — e-commerce product data, customer service interactions, billing and account workflows, and multi-channel digital communication. I have hands-on experience with Salesforce CRM, Shopify, Amazon, eBay, Etsy, Magento, and Cdiscount, making me well-suited for annotation projects involving product listings, conversational AI, and customer support quality evaluation. I am detail-oriented, highly organized, and experienced working independently in fast-paced, high-volume environments. I work asynchronously and manage my schedule flexibly to deliver high-quality output consistently. Available for remote AI training, RLHF evaluation, content review, and data labeling projects. Fully authorized to work in Canada.

Education

Work History