Trust & Safety | Supervisor at Teleperformance
Supervised moderators executing annotation and labeling work aligned to ethical AI and dataset standards. Trained and mentored new hires on tagging protocols, annotation workflows, and moderation policies. Coordinated with quality analysts to optimize labeling processes and improve dataset integrity. • Led a team of 22 moderators • Monitored performance metrics and applied corrective actions • Ensured compliance with annotation standards • Improved cross-functional quality and safety workflows