Ngozi E.

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Entity (NER) Classification

Freelancer Overview

Customer Care and Help Desk Executive. Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Post Graduate Diploma in Information Technology, HIIT Ikeja and Bachelor of Science in Accounting, Madonna University. AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Care and Help Desk Executive

Entity (NER) Classification

Provided customer care and help desk support by investigating customer complaints and delivering responsive service. Marketed life and general insurance products by assessing customer needs and promoting suitable policies. Monitored policy quality and service delivery, ensuring prompt and proactive responses to enquiries while building trust through consistent communication. • Investigated customer complaints and supported complaint resolution. • Marketed and promoted life and general insurance policy offerings. • Monitored policies and ensured quality customer service delivery. • Managed incoming calls and assessed customer needs to achieve satisfaction.

2008 - 2009

Education

Work History