Nenye

Key Skills

Software

Other

Top Subject Matter

Customer support records and CRM data management

Operational support logs and customer communication records

Top Data Types

Text

Top Task Types

Entity (NER) Classification

Freelancer Overview

Customer Service / Data Entry Officer at Zugan Cosmetics (data entry and accurate CRM record keeping). Brings 7+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes National Diploma, Institute of Management and Technology, Enugu (2021) and Certification, Dahel Consultants and Techies (2024). AI-training focus includes data types such as Text and labeling workflows including Entity (NER) Classification, Evaluation, and Rating.

Labeling Experience

NOC Support Assistant at Hertz Consult Limited (remote customer support with accurate documentation and quality adherence)

OtherText

Provided multi-channel customer support while ensuring high accuracy in documented support activities. Ensured quality and operational compliance by following detailed support guidelines and maintaining thorough records. Contributed to continuous improvement through feedback on workflows and issue-resolution processes. • Resolved customer inquiries via chat, phone, and email while maintaining high satisfaction. • Documented customer interactions and support activities to maintain operational efficiency and accountability. • Followed operational procedures and support guidelines in a fast-paced remote environment. • Collaborated with team members to identify workflow improvements and enhance productivity.

2023 - 2026

Customer Service / Data Entry Officer at Zugan Cosmetics (data entry and accurate CRM record keeping)

OtherTextEntity (NER) Classification

Handled CRM and customer interaction records with a focus on accuracy and discrepancy reduction. Supported downstream analysis and workflow tracking by maintaining structured, reliable text data entries. Followed detailed documentation practices to ensure consistent labeling of customer-related information. • Maintained accurate CRM fields to reduce record discrepancies. • Documented customer interactions accurately for future analysis and workflow tracking. • Performed repetitive, detail-oriented data entry tasks with consistency. • Supported administrative coordination (e.g., scheduling and calendar organization) using documented records.

2022 - 2023

Education

Work History