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Freelancer Overview
Nelly Njeru Mobile: +254721926978 [email protected] PROFESSIONAL EXPERIENCE. An accomplished IT executive, with hands-on user experience, networking and financial literacy skills. Passionate about building strong customer relationships with the company and driving brand loyalty. SKILLS ❖ Communication skills. ❖ Financial Literacy ❖ Chatting ❖ Data Entry ❖ Admin Support ❖ Sales Experience ❖ Digital Marketing EDUCATION BACKGROUND 2016 to 2020: PIONEER INTERNATIONAL UNIVERSITY. ❖ Course (Major); Bachelors Degree of Science in Information Technology 2011-2015: KIAMBERE SCHOOL COMPLEX. ❖ Kenya Certificate of Secondary Education {KCSE} ❖ B Minus 2003-2010: THAGEI-INI ADVENTIST ACADEMY ❖ Kenya Certificate of Primary Education {KCPE} ❖ 298/500 marks WORK HISTORY SELF-EMPLOYED / VIRTUAL ASSISTANT DEC 2025 TO DATE Deliverables • Managed emails and responded to customer inquiries • Scheduled appointments and follow-ups • Handled data entry and spreadsheet updates • Managed WhatsApp and social media communication • Assisted with customer support and issue resolution • Maintained organized digital records and files • Conducted online research and reporting • Supported daily administrative operations ONLY FANS 22/12/2024 TO 27/11/2025 OF CHATTER Deliverables ❖ Engaging and building relationships with subscribers through daily conversations ❖ Replying to messages quickly and professionally ❖ Driving sales through upselling PPV content and promotions ❖ Maintaining the creator’s