Naomi A.

Key Skills

Software

No software listed

Top Subject Matter

Customer and loan monitoring records

Payroll underwriting and customer records

Customer information documentation

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Customer Support & Loan Monitoring Officer (Bayport Savings and Loans PLC). Brings 11+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Arts, University of Ghana (2016). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Customer Support & Loan Monitoring Officer (Bayport Savings and Loans PLC)

TextData Collection

Handled high-volume customer record entry, updates, and verification to maintain 99% accuracy in internal systems. Performed data validation checks and corrected formatting and completeness issues before generating Excel-based reports. Supported consistent data quality through careful review of entries and reduction of errors. • Entered and updated large datasets (40+ daily records) with correct formatting • Conducted validation checks to identify and correct errors • Maintained organized records and generated Excel reports • Improved data quality by ensuring consistency across entries

2018 - 2025

Payroll Underwriting Officer (Bayport Savings and Loans PLC)

TextData Collection

Processed and verified customer and payroll underwriting records by entering and updating data in internal systems. Reviewed documentation to ensure correctness and completeness while preventing audit discrepancies. Maintained structured records and accuracy across weekly processing tasks. • Processed and verified 50+ records weekly with zero audit discrepancies • Entered and updated customer data accurately in internal systems • Reviewed documentation for correctness and completeness • Maintained organized and structured data records

2017 - 2018

Customer Service Support (Dishtech Solutions Ghana Ltd)

TextData Collection

Managed and documented customer information records with high accuracy in a structured process. Maintained detailed logs of daily records and updates to support consistent documentation. Ensured completeness and organization of customer data across routine tasks. • Managed and documented 30+ daily records with high accuracy • Maintained detailed logs of customer information and updates • Supported consistent documentation processes • Ensured organized recordkeeping for data updates

2016 - 2017

Education

Work History