Virtual Assistant (Customer Service & Virtual Assistance training/role)
Provided customer service and virtual assistant support that involved structured handling of user-provided information and text-based communication. Worked with incoming requests and managed information workflows that can be used for dataset preparation and moderation-style review. Maintained professional, detail-oriented execution while supporting online interactions. • Managed customer support communications via text-based channels. • Assisted with virtual assistance tasks involving information intake and organization. • Supported data entry activities as part of customer support workflows. • Followed processes to ensure consistent, quality responses.