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MUHAMMAD SHAFAAT HOSSAIN Date of birth:01/01/1989 | Nationality:Bangladeshi | Gender:Male | Phone:(+880) 1670307412 (Mobile) | Email address:[email protected] | Address: Dominant Ali Dais, House 44, Road No 20, Tilpapara, Khilgaon, 1219, Dhaka, Bangladesh (Home) ABOUT MYSELF MechatronicsEngineeringgraduatewith12+yearsofprofessionalexperienceintechnologydrivenrolesinthe banking sector, focusing on system operations, data centre infrastructure, and client-centered solutions. Proven ability to manage complex technical environments, coordinate cross-functional teams, and drive process innovation. WORK EXPERIENCE 01/12/2020 - CURRENT - DHAKA, BANGLADESH MANAGER : DATA CENTRE OPERATIONS IFIC BANK PLC • Managed mission-critical banking infrastructure including servers, power systems, and system alerts. • Oversaw automated systems for uptime monitoring and ensured secure, uninterrupted digital services. • Collaborated with IT engineers to streamline system processes and reduce downtime through preventive action. • Built process efficiency frameworks aligned with automation and regulatory standards. Website: https://www.ificbank.com.bd/ 01/07/2019 - 30/11/2020 - DHAKA, BANGLADESH MANAGER : OPERATIONS SUPPORT IFIC BANK PLC • Led digital automation initiatives across user management operations. • Streamlined secure access and business continuity using AS400 system logic. • Coordinated with IT infrastructure teams to implement secure protocols and troubleshoot hardware/software level