Muhammad S.

Key Skills

Software

Axiom AI

Top Subject Matter

technology and software

artificial intelligence and machine learning

corporate training and professional development

Top Data Types

Audio

Document

Text

Top Task Types

Entity (NER) Classification

Polygon

Point/Key Point

Classification

Freelancer Overview

Customer Service Agent. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Ordinary Level Certificate, Keyhope School, Kaduna State (2017) and Bachelor of Science, Kaduna State University (2024). AI-training focus includes labeling workflows including Named Entity Recognition.

Labeling Experience

Customer Service Agent

Entity (NER) Classification

Provided customer service as a customer service agent through email and live chat. Delivered accurate product, service, and pricing information while maintaining professional and empathetic communication. Collaborated with internal teams to ensure prompt resolution of customer issues and drove platform adoption. • Answered customer inquiries via email and live chat • Explained products, services, and pricing in detail • Coordinated with cross-functional teams to resolve issues quickly • Promoted referrals using the Refer & Earn feature and educated users on crypto topics

2025 - 2025

Education

Work History