Medical Admin (Volunteer) — Grace Hospice (January 2022–Present)
Supported medical record handling workflows by maintaining and managing patient information systems. Contributed to structured data organization by updating and maintaining customer/medical records in accordance with hospice guidelines. Assisted operations that relied on accurate documentation for home-care identified patients. • Maintained customer medical records on systems • Followed hospice guidelines for identified home-care patients • Managed service desk and supported information flow • Supported reception operations to keep records and processes accurate