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Freelancer Overview
MOSES OBAIKE Customer Support Specialist | Remote | Lagos, Nigeria [email protected] | +234 911 683 6725 Portfolio: https://github.com/mosesobaike8-debug PROFESSIONAL SUMMARY Customer Support Specialist experienced in email, chat, and front desk support. Skilled in resolving customer inquiries, maintaining high satisfaction, and communicating clearly in fast-paced environments. Detail-oriented with a strong customer-first mindset and ability to work effectively in remote roles. CORE SKILLS Customer Support (cid:127) Email & Chat Support (cid:127) Communication (cid:127) Complaint Resolution (cid:127) Attention to Detail (cid:127) Problem Solving (cid:127) Time Management (cid:127) Microsoft Office (cid:127) Google Workspace EXPERIENCE Administrative Support United International Technologies Nigeria Ltd. (U.I.T) | Jan 2026 – Present 1. Manage email communication and respond to inquiries professionally 2. Maintain accurate records with strong attention to detail 3. Support scheduling and daily administrative operations Customer Support Agent Benue Metropolitan Hotels and Resorts | Mar 2024 – Dec 2025 1. Resolved customer complaints and handled high-volume inquiries 2. Delivered professional front desk and customer support 3. Maintained positive customer relationships through clear communication EDUCATION Bachelor’s Degree (In Progress) University of the People TOOLS Microsoft Word (cid:127) Excel (cid:127) Google Workspace (cid:127) Email & Chat Tools TARGET ROLE Customer