Mon L.

Key Skills

Software

Other

Top Subject Matter

Customer support documentation and user-facing web resources

English customer documentation and structured web content

Top Data Types

Document

Top Task Types

Text Generation

Freelancer Overview

Customer Service Typist (Customer service typing with DITA/HTML documentation). Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes High School Diploma, Hysan Junior Lashio Campus (2011) and Bachelor of Engineering Management Studies, Sanchaung (MID) (2019). AI-training focus includes data types such as Document and labeling workflows including Text Generation, Translation, and Localization.

Labeling Experience

Customer Service Typist (Customer service typing with DITA/HTML documentation)

OtherDocumentText Generation

You created organized documentation using DITA to support customer-facing materials and team access. You produced HTML resources for team reference and applied user-centered design to improve clarity and usability. You managed customer service work focused on typing and producing clear written outputs for users. • Used DITA to structure and organize documentation content. • Wrote and maintained HTML resources for internal/team access. • Followed user-centered design principles for clear customer material. • Collaborated with teammates to resolve issues that delayed project progress.

2024 - 2024

Customer Service Specialist, GoldenRosewoodResort (DITA/HTML user documentation)

OtherDocument

You served as an English typing specialist and used DITA and HTML to prepare clear customer materials. You applied user-centered design principles to support better user understanding and accessibility. You worked with a team to collaborate on challenges during resort operations. • Typed and prepared English materials for customer needs. • Used DITA and HTML for structured content creation. • Followed user-centered design to improve customer documentation. • Coordinated with teammates during operational challenges.

2021 - 2022

Education

Work History