Mohit K.

Key Skills

Software

Don't disclose

Top Subject Matter

Healthcare operations analytics and reporting quality

Customer support operations and metric tracking

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Analyst at Phreesia (healthcare analytics, reporting, data quality). Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose and Salesforce CRM. Education includes Bachelor of Science, Jagran Lakecity University (2018) and Intermediate, Jagrati Vidya Mandir (2014). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Analyst at Phreesia (healthcare analytics, reporting, data quality)

Don't discloseTextData Collection

Analyzed healthcare and operational datasets to extract insights and identify performance gaps for business decision-making. Performed data validation, cleansing, and quality assurance to ensure accuracy and consistency of the datasets used downstream. Supported customer account management and issue resolution using CRM and reporting data. • Created KPI tracking mechanisms, dashboards, and reports. • Streamlined workflows with cross-functional stakeholders to improve operational efficiency. • Reduced patient registration turnaround time by 25% through workflow optimization. • Generated actionable insights using Excel, Google Sheets, CRM platforms, and reporting tools.

2023 - 2025

Customer Support Associate at TaskUs (CRM-based operational analytics)

TextData Collection

Provided customer support and managed escalations using structured customer records and CRM data. Maintained SLA-compliant issue resolution and tracked service quality metrics such as CSAT and AHT to support operational improvements. Conducted root-cause analysis based on recurring operational issues and recommended process changes. • Maintained accurate customer records and interactions in CRM systems. • Managed escalations to ensure timely resolution and SLA compliance. • Reduced Average Handle Time (AHT) by 3% while maintaining high interaction quality. • Maintained a consistent customer satisfaction (CSAT) score of 96%.

2020 - 2023

Education

Work History