Senior Content Moderator (Process Developer) at GENPACT INDIA PRIVATE LTD
Reviewed user-generated text content to ensure compliance with platform policies and community guidelines. Identified policy violations and escalated critical issues while maintaining high review accuracy and documentation. Performed quality assurance checks to support a safe digital environment through consistent moderation decisions. • Assessed content risk and determined appropriate moderation outcomes. • Interpreted platform policy requirements and applied them to edge cases. • Escalated sensitive or high-severity items to the relevant workflow/queue. • Produced accurate records for review tracking and reporting.