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M
Mohamed S.

Mohamed S.

Customer Service Representative

Egypt flagCairo, Egypt

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

Customer Support – Communication & Conflict Resolution
Media & Visual Content – Multimodal Evaluation
Educational Content & Academic Research

Top Data Types

ImageImage
AudioAudio
TextText

Top Task Types

Bounding BoxBounding Box
TranscriptionTranscription
Evaluation/RatingEvaluation/Rating
Object DetectionObject Detection

Freelancer Overview

Customer Service Representative. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts, Sadat Academy for Management Sciences (2020).

Labeling Experience

Generalist

ImageImageBounding BoxBounding Box

Scope & Tasks: Focused on multimodal AI training, specifically the evaluation and refinement of AI-generated video and imagery. My tasks involved performing side-by-side comparisons of model outputs, bounding box/masking for object identification, and providing detailed analytical justifications for ranking responses based on visual fidelity and prompt adherence. Project Size: Contributed to a high-volume, long-term initiative involving thousands of daily tasks, requiring high adaptability to weekly-changing rubrics and technical guidelines. Quality Measures: Consistently maintained high accuracy scores (targeting a 4.0/5.0+ average) by adhering to strict Manual Audit standards. I ensured all justifications were free of AI-generated patterns and focused on identifying subtle visual hallucinations or logic errors in the model’s performance.

2025 - Present

Education

S

Sadat Academy for Management Sciences

Bachelor of Arts, Languages and Translation

Bachelor of Arts
2020

Work History

T

Teleperformance

Customer Service Representative

N/A
2024 - 2025
C

Concentrix

Sales Associate

N/A
2024 - 2024