Communications Lead / Operations Coordination (City of Toronto / United Way)
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Data CollectionManaged and supported multi-region community program operations, focusing on data tracking, reporting systems, and workflow optimization across 5 cluster regions serving 75+ participants per region. Projects involved coordinating cross-functional stakeholders, organizing and labeling multi-source datasets (participant data, engagement metrics, stakeholder feedback), and standardizing processes to improve reporting accuracy, data quality, and operational efficiency. Responsibilities included end-to-end workflow support—from data collection and structuring to weekly reporting, quality assurance, and process improvement. Projects required aligning data systems across multiple partners, ensuring consistency in tracking methods, and enabling timely, data-informed decision-making.