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Freelancer Overview
Name:MIRIAM NJOKI Country:Kenya Phone: [+254799632635] Email: [[email protected]] Nationality: Kenyan Date of Birth: 30 November 1998 Height: 5’4” PROFESSIONAL PROFILE Customer-focused and service-oriented professional with experience in hospitality, healthcare reception, retail, and customer-facing roles. Known for a warm personality, calm demeanor, and the ability to handle diverse people and situations with professionalism and care. Passionate about delivering excellent customer service, ensuring safety and comfort, and representing an airline with grace, confidence, and cultural awareness. CORE COMPETENCIES ● Exceptional customer service. ● Clear communication & active listening. ● Emotional intelligence & empathy. ● Conflict resolution. ● Team collaboration. ● Cultural sensitivity. ● Adaptability & resilience. ● Professional grooming & presentation. ● Calm under pressure. WORK EXPERIENCE Receptionist – WeCare Clinic (kenya) ● Welcomed patients warmly and professionally as the first point of contact. ● Managed appointments, inquiries, and front desk operations. ● Maintained confidentiality and professionalism at all times. ● Remained calm and organized in busy and high-pressure situations. Waitress – Tasty cuisine (kenya) ● Delivered attentive and friendly service to guests. ● Ensured customer satisfaction through prompt and courteous service. ● Worked efficiently within a team in a fast-paced environment. ● Handled customer concerns with professionalism and care. S