Miracle N.

Key Skills

Freelancer Overview

NWUFO MIRACLE Awka, Anambra State, Nigeria • 07038014585 • [email protected] PROFESSIONAL SUMMARY Dedicated Customer Service Representative with hands-on experience at Witness Garden Hotel, Awka. Skilled in handling multiple customers simultaneously, efficiently resolving complaints, and driving business growth through excellent communication and sales techniques. Proficient in Microsoft Excel and fluent in English. Seeking to contribute strong client-relations and sales skills to a growth-focused organization. WORK EXPERIENCE Customer Service Representative| Witness Garden Hotel, Awka, Anambra State 2023 – Present • Managed customer service operations for 30+ guests concurrently, ensuring prompt check-ins, efficient conflict resolution, and high satisfaction levels. • Maintained a 95%+ positive customer feedback rating through active listening, clear communication, and structured problem-solving. • Processed complex guest records, check-outs, and comprehensive daily operational reports using Microsoft Excel with 100% accuracy. • Supported sales targets by strategically upselling premium hotel packages and services, consistently increasing revenue per shift. EDUCATION Fine and Applied Arts| Nnamdi Azikiwe University, Awka Semi-final Level (Undergraduate) SKILLS & LANGUAGES Core Skills: Customer Service, Microsoft Excel, Sales & Upselling, Strategic Communication, Conflict Resolution Languages: English (Fluent), Igbo (Native) NWUFO MIRACLE Awka, Anambra State, Nigeria

Education

Work History