Miracle C.

Key Skills

Software

Humanatic

Top Subject Matter

Customer support communications and client message evaluation for consistent tone and appropriateness

Online community moderation content review and text appropriateness evaluation (NGO community interactions)

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Entity (NER) Classification

Freelancer Overview

Virtual Assistant & Customer Support Specialist (Data management and content review). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Google Workspace (Docs, Sheets, and Forms). Education includes Bachelor of Science, University of Port Harcourt (2022). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Entity (NER) Classification.

Labeling Experience

Virtual Assistant & Customer Support Specialist (Data management and content review)

Text

Reviewed and responded to high volumes of client communications using guideline-based SOPs to maintain accuracy and consistent tone across interactions. Performed quality assurance-style checks by flagging content issues for further review while coordinating administrative workflows. Supported response evaluation needs that align with AI annotation tasks requiring human feedback. • Text content review and classification support • Guideline-based execution and compliance with SOPs • Quality assurance and issue flagging for review • Remote collaboration and feedback documentation

2023 - Present

Community Manager & Administrative Coordinator (NGO content moderation)

OtherTextEntity (NER) Classification

Moderated and reviewed online community content to ensure posts met community guidelines and standards. Evaluated digital communications for clarity, relevance, and appropriateness, mirroring annotation-style response rating. Maintained structured records and generated reports for internal review to support consistent labeling decisions. • Community content moderation and guideline compliance checks • Text evaluation for clarity, relevance, and appropriateness • Structured recordkeeping for reviewed interactions • Coordination of distributed volunteers and task guideline communication

2022 - 2023

Education

Work History