Miracle A.

Key Skills

Software

Don't disclose

Other

Top Subject Matter

Cybersecurity operations and Identity & Access Management (IAM) administration

Helpdesk operations

incident logging

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

ICT (Software Department) Intern — 21st Century Evolution Systems (Microsoft Entra ID/Microsoft 365 administration suppo. Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Microsoft 365, Don't disclose, and Other. Education includes Bachelor of Arts, University of Lagos (2024). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

ICT (Software Department) Intern — 21st Century Evolution Systems (Microsoft Entra ID/Microsoft 365 administration support)

TextData Collection

Supported Microsoft 365 and Entra ID administration tasks tied to cybersecurity readiness and identity security controls, ensuring user onboarding/offboarding and secure access management workflows are correctly maintained. Monitored Microsoft Defender-related security monitoring to support operational security posture and incident readiness within the enterprise environment. Assisted with MFA configuration and access control enforcement to strengthen identity security practices across user environments. • Performed user provisioning, offboarding, password reset, and access-related support in Microsoft Entra ID and Microsoft 365. • Configured MFA and supported identity security practices, including enforcing access control best practices. • Troubleshot Microsoft 365 applications (Outlook, Teams) and supported enterprise productivity tooling for staff users. • Collaborated using Jira for Agile sprint planning and workflow tracking while documenting operational updates.

2025 - Present

NYSC, Information Systems (Hardware Department) Intern — FedEx (helpdesk + account/access support)

Don't discloseTextData Collection

Provided first-level enterprise IT support focused on user account management and access-related requests within a helpdesk operational workflow. Supported Microsoft 365, Outlook, Teams, and enterprise productivity applications while logging and documenting incidents for escalation. Applied organizational access control procedures and cybersecurity best practices while handling user requests. • Assisted with onboarding support, password resets, and access-related requests. • Installed, configured, updated, and troubleshot company-approved software and devices (PCs, printers, scanners, mobile devices). • Monitored and logged incidents in helpdesk systems and documented recurring issues and escalation needs. • Collaborated with senior IT staff to maintain stable IT operations across departments.

2025 - 2026

IT Intern — Artic Project Consults (first-level IT support documentation)

OtherTextData Collection

Delivered first-level IT support for systems, software, and connectivity issues, including troubleshooting and endpoint/user assistance activities. Maintained documentation of technical issues, troubleshooting steps, and support resolutions to support efficient day-to-day operations. Contributed to maintaining stable user environments through consistent technical support and system setup assistance. • Installed software, configured systems, and performed routine troubleshooting for users and endpoints. • Provided day-to-day technical support and productivity tool assistance. • Maintained documentation of issues, troubleshooting activities, and resolutions. • Assisted users with system setup and general technical support tasks across operational environments.

2024 - 2025

ICT Intern — Lagos State Ministry of Information Technology, Alausa (IT support + documentation coordination)

OtherTextData Collection

Coordinated departmental IT support and administrative activities while responding to technology-related support requests. Helped document and organize operational processes within the ministry environment, supporting digital workflow initiatives. Gained exposure to government IT infrastructure and technology support practices through ongoing coordination and support tasks. • Responded to technology-related support requests and completed documentation tasks. • Supported departmental technology initiatives and digital workflow activities. • Participated in maintaining organized operational and documentation processes. • Helped coordinate departmental operations through IT support activities.

2024 - 2024

Education

Work History