Quality Analyst / Annotator — Digital Divide Data (AI Data Training BPO)
Served as a Quality Analyst and Annotator for AI data training operations, verifying outputs against established annotation guidelines and standards. Performed quality evaluation, identified recurring labeling gaps, and delivered structured feedback to improve accuracy. Compiled recurring quality performance reports and maintained detailed performance records for ongoing monitoring and improvement. • Analyzed agents’ work output versus guideline requirements • Provided structured feedback to raise labeling quality • Identified recurring gaps and recommended targeted training interventions • Produced daily, weekly, and monthly quality performance reports