Mike H.

Key Skills

Software

Other

Top Subject Matter

Healthcare intake calls

Scheduling Domain Expertise

FAQs automation

Top Data Types

Audio

Text

Video

Document

Top Task Types

Transcription

Function Calling

Question Answering

Text Generation

Freelancer Overview

AI voice agent/receptionist implementation (Vapi & ElevenLabs). Brings 27+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Vapi, ElevenLabs, and n8n. Education includes Bachelor of Science, Florida Atlantic University and Licensed Practical Nurse, N/A. AI-training focus includes data types such as Audio, Computer Code, and Programming and labeling workflows including Transcription, Function Calling, and Question Answering.

Labeling Experience

Faceless AI video pipeline creation (Kling Pro & voice synthesis)

VideoText Generation

Created faceless AI video content pipelines using Kling Pro alongside AI voice synthesis. The work required assembling inputs into repeatable generation steps that produced final video assets for content distribution. It supported automation of content creation while maintaining consistent voice and messaging. • Built repeatable video generation pipelines using Kling Pro • Combined AI voice synthesis with automated content generation • Structured prompts and generation parameters for consistent outputs • Produced automated content assets intended for efficient publishing workflows

2000 - Present

AI chatbot website and automated response workflows

OtherTextQuestion Answering

Developed AI-powered websites that integrated chat interfaces, lead capture, and automated responses. The implementation involved designing conversational question-answering behavior and ensuring outputs supported business process objectives. Responses were connected to workflows to reduce time-to-answer and improve consistency. • Integrated chatbot and lead capture components into AI-enabled web experiences • Authored conversational behavior for automated responses to user queries • Connected site interactions to automation workflows for next-step actions • Focused on streamlining lead handling and reducing manual response effort

2000 - Present

n8n workflow automation for healthcare operational processes

Function Calling

Designed n8n automation workflows to orchestrate healthcare intake, follow-ups, notifications, and task routing. The system translates events and inputs into structured workflow steps and function calls across integrated services. This enabled measurable reductions in manual administrative workload and improved response times. • Built event-driven automation flows for intake and follow-up notifications • Implemented routing logic to dispatch tasks to appropriate destinations • Integrated triggers with LLM-enabled components for automated responses • Optimized process steps to reduce administrative burden

2000 - Present

AI voice agent/receptionist implementation (Vapi & ElevenLabs)

AudioTranscription

Built and configured an AI voice receptionist using Vapi and ElevenLabs to handle inbound calls, answer FAQs, and support scheduling workflows. This work required preparing prompt logic and expected conversational outputs for automated agent behavior. It supported downstream routing and responses by mapping user intents to business actions. • Used Vapi and ElevenLabs for voice agent setup and conversational capabilities • Designed prompt/flow logic for receptionist-style interactions and FAQ handling • Enabled automation triggers for scheduling and follow-up workflows • Integrated agent responses with intake and task routing steps

2000 - Present

Education

Work History