R
Rutgers University, New Brunswick with a BA in Criminal Justice and a minor in Sociology.
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Key Skills
Software
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Top Subject Matter
Customer service
customer support
customer success
operations
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Freelancer Overview
I've worked with helping train AI models as a freelancer and at work with a custom AI. As a freelancer, I've helped train AI models by response comparison, prompt refinement, and providing hints to AI for their responses. This included both written and audio/visual content. Within my actual job, I've helped train our customer AI model for healthcare with its responses, tone, identifying hallucinations, and setting guardrails.
Education
Work History
C
Company not specified
Director of Customer Support Operations Intrivo Diagnostics • Operational Strategy & Scaling: Spearheaded a comprehensiv
Location not specified
2021 - Present