Michael O.

Key Skills

Software

Other

Clickworker

Top Subject Matter

AI training support and evaluation via customer interaction feedback

Top Data Types

Text

Video

Image

Top Task Types

Data Collection

Classification

Freelancer Overview

Customer Support Analyst – Freelance / Remote (AI-related evaluation support). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Support Analyst – Freelance / Remote (AI-related evaluation support)

OtherText

Provided AI-related evaluation and customer success support in remote environments, assisting with tasks tied to assessing model or assistant performance. Worked with customer support workflows to capture feedback signals that can inform AI training and improvements. Maintained structured documentation of interaction scenarios and outcomes to support subsequent review and iteration. • Supported evaluation/assessment activities based on customer interactions. • Delivered actionable feedback and clarified issues for stakeholders. • Created and maintained structured customer interaction scenarios. • Analyzed support workflows and recommended operational improvements.

2024 - Present

Education

Work History