AI/data annotation-oriented quality-assurance work via IT Support ticket documentation and structured categorization
Performed structured evaluation and quality assurance of large volumes of work items by following consistent categorization and standardized documentation practices. Translated guideline adherence and systematic checks used in technical support into repeatable labeling/annotation quality workflows. Supported accurate task tracking and resolution processes to maintain reliability and consistency across cases. • Managed and documented 100+ Jira tickets with consistent categorization • Applied root-cause analysis methods to reduce errors and improve task quality • Produced standardized documentation reflecting guideline-consistent outputs • Used remote troubleshooting to handle edge cases across varied user environments