Mfonobong A.

Key Skills

Software

Don't disclose

Top Subject Matter

AI-assisted content creation and evaluation

Customer support quality evaluation and documentation (service QA)

Legal Services & Contract Review

Top Data Types

Text

Document

Image

Top Task Types

Prompt + Response Writing (SFT)

Classification

Object Detection

Red Teaming

Fine-tuning

RLHF

Freelancer Overview

AI Content Creator & Prompt Specialist (Freelance / Independent Projects). Brings 12+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include ChatGPT, ElevenLabs, and Don't disclose. Education includes Bachelor of Science, University of Benin (Overseas) and Caregiver Training Program Certificate, Living Mind Project International. AI-training focus includes data types such as Text and labeling workflows including Prompt + Response Writing (SFT), Evaluation, and Rating.

Labeling Experience

Customer Service Representative (Remote) - INTUIT

Don't discloseText

Reviewed and documented customer interactions while assisting with billing, technical issues, and account management using CRM/Intuit systems. Identified and resolved issues by checking customer software, processing license changes, and updating account records accurately. Maintained performance metrics related to handling time, satisfaction scores, and first-call resolution to support measurable service quality. • Addressed billing inquiries, technical issues, service activations, and account management • Resolved billing problems and determined service charges and payments • Documented interactions accurately using Intuit platforms • Met KPIs including average handling time and customer satisfaction

2024 - Present

AI Content Creator & Prompt Specialist (Freelance / Independent Projects)

TextPrompt + Response Writing (SFT)

Created structured AI prompts for storytelling and short-form digital media and iteratively refined outputs for audience fit. Evaluated AI-generated responses for clarity, tone, engagement, and consistency to improve final content quality. Used AI tools to generate scripts and voiceover assets as part of an end-to-end content refinement workflow. • Developed prompt sets for AI-assisted storytelling, short-form content, and digital media projects • Performed quality evaluation and refinement of AI responses • Organized scripting systems and content workflows for efficient production • Used ChatGPT and ElevenLabs for scriptwriting and voiceover generation

2024 - Present

Education

Work History