Mfoniso E.

Key Skills

Software

Other

Appen

Clickworker

Mercor

Micro1

Toloka

Telus

Top Subject Matter

Customer support

online research

and social media support operations

Top Data Types

Text

Image

Audio

Top Task Types

Data Collection

Bounding Box

Question Answering

Freelancer Overview

I have experience supporting AI-driven and remote work environments through virtual assistance, online research, data organization, customer support, and social media management. My background includes handling administrative tasks, organizing and reviewing information, managing digital communication, and using tools such as Google Workspace and Microsoft Office Suite to maintain accuracy and efficiency. I also possess AI automation skills, which enable me to streamline workflows, improve productivity, and adapt quickly to technology-based tasks and data processes. What makes me unique is my combination of strong attention to detail, communication skills, adaptability, and problem-solving ability. With experience in research assistance, client relations, and content management, I can work effectively with teams while maintaining high-quality output in fast-paced remote environments. My ability to learn new systems quickly, organize data efficiently, and support AI-focused operations makes me a reliable contributor to AI training and data-related projects.

Labeling Experience

Social Media Management Support (Freelance)

TextData Collection

Created and scheduled social media content, involving the preparation and organization of textual materials for publication. Engaged with audiences by responding to customer inquiries professionally, requiring consistent handling of incoming messages. Monitored trends to generate content ideas and improve engagement effectiveness. • Content drafting and scheduling• Audience engagement and inquiry response support• Trend monitoring and content ideation• Brand promotion assistance and organization

2024 - Present

Freelance Virtual Assistant & Customer Support Assistant (Remote)

TextData Collection

Supported clients with online support tasks that required organizing and preparing information from web sources for ongoing projects. Conducted online research and organized collected materials, improving the usability of the prepared information for client needs. Assisted with scheduling and remote administrative coordination to maintain timely delivery of project outputs. • Web research and information organization• Customer inquiry support and response preparation• Administrative coordination (emails/schedules)• Social media posting support and engagement tracking

2024 - Present

Education

Work History