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Mercy Pendo N.

Mercy Pendo N.

Customer Service & Operations (Hospitality)

Germany flagHagen, Germany

Key Skills

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Freelancer Overview

Customer Service & Operations (Hospitality). Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Vocational Training - Hotel Management Specialist (Ihk), Novotel Freiburg Am Konzerthaus (2025) and Bachelor of Arts in Communication, St Paul's University (2019).

Education

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Novotel Freiburg Am Konzerthaus

Vocational Training - Hotel Management Specialist (Ihk), Hotel Management

Vocational Training - Hotel Management Specialist (Ihk)
2022 - 2025
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St Paul's University

Bachelor of Arts in Communication, Communication

Bachelor of Arts in Communication
2015 - 2019

Work History

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Novotel Freiburg Am Konzerthaus

Customer Service & Operations (Hospitality)

Freiburg
2022 - 2025
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Lea Client Services

Client Service & Communications Assistant

Nairobi
2019 - 2020