Melissa R.

Key Skills

Software

Clickworker

Appen

Lionbridge

OneForma

Telus

Internal/Proprietary Tooling

Top Subject Matter

Evaluate and categorize highly sensitive information

Patient surveys and healthcare information collection

Public health case investigation and statewide case database maintenance

Top Data Types

Text

Document

Video

Top Task Types

Data Collection

Prompt + Response Writing (SFT)

Classification

Object Detection

Evaluation/Rating

Freelancer Overview

COVID-19 Contact Tracer (Data collection and documentation). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include decoding personal information. AI-training focus includes data types such as Medical, DICOM, and Text and labeling workflows including Data Collection and Prompt + Response Writing (SFT).

Labeling Experience

Case Investigator (public health data collection)

Data Collection

Collected and recorded information into a statewide database for case investigation purposes, ensuring data accuracy and up-to-date entries.•Used established database(s) to identify newly diagnosed patients and input symptoms, contacts, and related fields.•Communicated professionally with contacts and maintained confidentiality of gathered information.•Escalated relevant cases to epidemiologists when associated with congregate or other high-risk settings requiring additional intervention.

2021 - 2023

Foundations of Data / Data-driven decision-making (certificates)

TextPrompt + Response Writing (SFT)

Completed UX and data-focused coursework emphasizing data-informed decision-making and preparing data for exploration.•Built foundational understanding of data concepts across contexts.•Practiced framing questions to drive decisions based on data.•Covered steps in the UX design process including empathize, define, and ideate.

2021 - 2022

Outbound Patient Surveyor

OtherData Collection

Conducted outbound patient surveys to gather community feedback about recent hospital or primary care visits.•Engaged callers using a professional tone to avoid biased responses.•Maintained secure handling of HIPAA-regulated information during calls.•Completed daily call quotas while collecting survey responses for records.

2021 - 2021

COVID-19 Contact Tracer (Data collection and documentation)

Data Collection

Collected and documented COVID-19 case information from individuals with positive test results, including demographics and travel history.•Entered collected details into required local health department and/or state platforms.•Communicated potential exposure guidance, including self-quarantine and advice-seeking resources.•Followed established procedures to ensure information accuracy and security.

2020 - 2021

Education

Work History