Mckenzie M.

Key Skills

Freelancer Overview

McKenzie McCulley (765) 341-5543 (cid:127) [email protected] (cid:127) Martinsville, IN Professional Summary Results-driven Education major (B.S., expected 2028) with leadership experience managing high-volume operations in a fast-paced call center. Skilled in communication, team leadership, and problem-solving, with a strong foundation in child development and literacy support. Proven ability to build relationships, manage responsibilities efficiently, and create positive, structured environments. Core Skills Customer Relationship Management (cid:127) Classroom & Behavior Support (cid:127) Team Leadership (cid:127) Communication (cid:127) Conflict Resolution (cid:127) Problem Solving (cid:127) Organization (cid:127) Process Improvement (cid:127) Adaptability (cid:127) Microsoft Office Professional Experience Home Bank SB, Martinsville — Call Center Relationship Manager (Sept 2024 – Present) (cid:127) Oversee daily operations in a high-volume call center, ensuring efficient service and positive customer experiences (cid:127) Handle complex client inquiries while maintaining compliance (cid:127) Lead and support team members through coaching and performance monitoring (cid:127) Implement process improvements to increase productivity and satisfaction ATI Physical Therapy — Remote Access Management (Sept 2023 – Sept 2024) (cid:127) Coordinated scheduling and resolved insurance issues to ensure smooth client experiences (cid:127) Served as liaison between clients and pro