Mazen O.

Key Skills

Software

Other

Top Subject Matter

Linguistic operations

Arabic language data labeling and evaluation

Customer service interaction data collection for AI training/support labeling

Top Data Types

Text

Top Task Types

Data Collection

Freelancer Overview

Chat Support Specialist (Linguistic Operations). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor’s Degree in Management, Higher Institute for Management and Information (2026) and Advanced Technical Training Program, Satr / Tuwaiq Academy (2026). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Chat Support Specialist (Linguistic Operations)

OtherText

Provided linguistic quality assessment for real-time Arabic customer interactions to improve accuracy of outputs and user experience. Documented and categorized interaction logs to support training data quality assurance and future annotation cycles. Performed intent and query analysis across Arabic MSA and dialects to ensure consistent labeling guidelines. • LLM/AI-style human evaluation of text responses • Linguistic data annotation and quality control from interaction logs • Categorization of user intent and queries for training enrichment • Monitoring linguistic accuracy standards for Arabic (MSA and dialects)

2025 - 2026

Customer Support Representative

OtherTextData Collection

Handled high-volume customer communications with structured resolution tracking and systematic documentation. Evaluated incoming queries and recorded service logs to maintain consistent, traceable data for downstream analysis. Ensured high-quality record keeping that can be used as labeled examples for support and linguistic workflows. • Collection and documentation of user service interaction logs • Query evaluation and issue categorization for knowledge building • Maintenance of structured records for QA and training readiness • Data entry aligned with linguistic/intent troubleshooting

2024 - 2025

Education

Work History