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Freelancer Overview
Mayank Mohan Yadav ■ 8423934536 | ■ [email protected] Professional Summary Detail-oriented MIS & Customer Support Executive with 3+ years of experience in data handling, DLT processes, billing, and technical support. Skilled in Excel, reporting, and resolving customer issues efficiently. Key Skills • Advanced Excel (VLOOKUP, Pivot Tables) • Basic SQL • MIS Reporting & Data Management • DLT Registration & Template Handling • Billing & Invoice Processing • Customer Support & Issue Resolution • Remote Support (AnyDesk) • Email Communication Work Experience Customer Support Executive – BlueOcktopus Technology System Pvt. Ltd. (27-Nov-2023 To Present) • Managed DLT registration, template approvals, and SMS issue resolution • Generated invoices and maintained MIS reports in Excel • Handled client queries and provided remote support • Managed reseller panel and daily reporting Customer Support Engineer (AGFA) – Oshin Medical System (1 Year) • Provided technical support for AGFA systems • Handled installation, troubleshooting, and maintenance • Resolved user issues and ensured system performance • Coordinated with teams for issue resolution Education Diploma in Electronics Engineering (2020) – 72% | 12th – 69.2% | 10th – 77% Certifications Microsoft Excel (Udemy) | CCC (NIELIT) Strengths Problem-solving, communication, adaptability, quick learner