For employers

Hire this AI Trainer

Sign in or create an account to invite AI Trainers to your job.

LoginCreate account
Invite to Job
M
Mauro G.

Mauro G.

AI Conversation Expert (ACE) / Conversation Intelligence Specialist

Nicaragua flagManagua, Nicaragua

Key Skills

Software

No software listed

Top Subject Matter

The mechanics behind Unified Communications (video
messaging
phone)
AI-driven Contact Centers—specifically modern AI integrations like automated transcription
sentiment analysis

Top Data Types

ImageImage
VideoVideo
TextText

Top Task Types

MappingMapping
Question AnsweringQuestion Answering
Text GenerationText Generation
Audio RecordingAudio Recording
TranscriptionTranscription

Freelancer Overview

My background in artificial intelligence includes designing, implementing, and optimizing AI receptionist systems for businesses. I have worked on configuring AI-powered voice agents that answer incoming calls, greet customers professionally, qualify leads, schedule appointments, route calls, and provide instant responses to frequently asked questions. My experience involves integrating AI receptionists with phone systems, CRM platforms, calendars, and business workflows to improve customer service while reducing operational costs. In addition to deployment, I have developed conversational workflows that enable AI receptionists to handle real-world customer interactions naturally and efficiently. This includes creating call flows, greeting scripts, escalation paths, appointment booking processes, and FAQ knowledge bases. By designing structured conversation logic and intelligent routing systems, I ensure that AI receptionists provide accurate information, maintain a positive customer experience, and seamlessly transfer complex inquiries to human staff when necessary.

Labeling Experience

I have experience with AI data labeling and training projects involving text and conversational datasets

I have experience with AI data labeling and training projects involving text and conversational datasets. My responsibilities included reviewing and annotating customer interactions, categorizing user intents, labeling entities such as names, dates, and locations, and verifying the accuracy of AI-generated responses. I followed detailed annotation guidelines to ensure consistency and data quality, helping improve the performance of machine learning models used for customer support and virtual assistant applications.

Not specified

Education

E

English and Spanish speaker

Degree not specified

Not specified
Not specified

Work History

C

customer support and business communications

At RingCentral, I worked on projects focused on enhancing AI-driven communication systems and customer interactions. My

Location not specified
Not specified