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MAUREEN CHEPKEMOI MIBEI +971547137468 | [email protected] | github.com/chepkemoi-maureen PROFESSIONAL SUMMARY Dynamic IT professional with 2 years of experience driving 95% system uptime and improving ticket resolution by 25% through effective IT support and system maintenance. Skilled in Python, Bash, Pandas, EDA, and Neural Networks with a proven track record of reducing security incidents and supporting efficient IT operations. EDUCATION Middlesex University, UAE,Dubai Sep 2025 — Present MSC in Cybersecurity and Emerging Threats Kenya Methodist University, Meru May 2017 — Dec 2020 BSC Computer Information Systems EXPERIENCE Collection Assistant Intern Reliance Facilities Management January 2026 — Present Dubai Managed customer account collections using systems such as Mollak and Anacity, contributing to a 25% improvement in collection efficiency. Monitored outstanding balances and followed up on overdue payments through phone calls and emails, helping reduce outstanding accounts by 20%. Communicated professionally with clients to negotiate payment timelines and resolve account issues . Maintained accurate and up-to-date financial records, improving data accuracy and reducing repo